Here’s a comprehensive FAQ section tailored for your website, dotmushy.net, which specializes in casual and comfortable clothing:
Frequently Asked Questions (FAQ)
1. Ordering
Q: How do I place an order?
A: Browse through our collection, select your favorite items, choose the size and quantity, and click “Add to Basket.” Once done, proceed to checkout to complete your purchase.
Q: Can I modify or cancel my order after placing it?
A: Modifications or cancellations are allowed within 12 hours of placing the order. Please contact us at [your email/phone number] for assistance.
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account lets you track your orders and access exclusive deals.
2. Payment
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, net banking, and UPI. COD (Cash on Delivery) is also available for select locations.
Q: Is my payment information secure?
A: Yes, we use SSL encryption and secure payment gateways to ensure your data is safe.
3. Shipping
Q: What are your shipping charges?
A: We offer free shipping on all the orders.
Q: How long will it take to receive my order?
A: Orders are typically delivered within 5–7 business days, depending on your location.
Q: Can I track my order?
A: Yes, once your order is shipped, you’ll receive a tracking number via email or SMS.
4. Returns and Exchanges
Q: What is your return policy?
A: Returns are accepted within 7 days of delivery. Items must be unused, unwashed, and in their original packaging.
Q: How do I initiate a return or exchange?
A: Contact our customer support at with your order details, and we’ll guide you through the process.
Q: Are there any charges for returns?
A: We offer free returns for items that are damaged, unused, or incorrect. If you receive a product that is faulty, defective, or not what you ordered, we will gladly accept the return at no additional cost to you. To be eligible for a free return, the item must remain in its original condition—unused, unwashed, and with all tags and packaging intact. Once we verify the issue, we will process a replacement, exchange, or refund based on your preference. Please contact our customer support team to initiate the return process, and we’ll guide you through the necessary steps.
5. Products
Q: Are your products true to size?
A: Yes, our products are designed to fit comfortably. We recommend checking the size guide provided on each product page.
Q: What materials are your clothes made of?
A: We use high-quality, breathable fabrics like cotton, poly-cotton blends, and other premium materials for maximum comfort.
Q: How should I care for my clothes?
A: Please follow the care instructions provided on the product label to ensure longevity.
Q: What if I forget my password?
A: Click on “Forgot Password” on the login page, and we’ll send a reset link to your registered email.
6. Promotions and Discounts
Q: Do you offer discounts or promotions?
A: Yes, we frequently offer discounts and seasonal promotions. Subscribe to our newsletter or follow us on social media to stay updated.
Q: Can I use multiple discount codes on a single order?
A: No, only one discount code can be applied per order.
8. Contact
Q: How can I contact customer support?
A: You can reach us via email. We’ll get back to you as soon as possible.
Q: Where is your company based?
A: We are based in Surat. All orders are shipped from our warehouse here.